Business Design Consultant Customer Growth Strategy Team (CN)

Accenture as a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.

 

Capability Network is a Global Strategy & Consulting advisory practice pulled together multinational and cross cultural professionals based in a strategic locations around the world.

 

Our Customer Growth Strategy team collaborates with the leading industry and services companies to shape experiences, from idea to execution. We use Design Thinking, human and market insights to frame future growth opportunities, and help clients to innovate go-to-market strategies, digital marketing organizations, new products, services and business models. We continuously search for innovative ways to disrupt channels and ecosystems to unlock trapped value, and to identify and deliver unmet customer needs.

 

Then follow your passion in a role, within Accenture Customer Growth Strategy Team. Here you’ll join a team of experience advisors that harness the power of technology to create holistic customer experiences that improve lives.

• You will use human and market insights to define customer experience vision, digital and data-driven initiatives in the marketing, customer service and commercial strategy space
• This includes combining Design Thinking, human-centered design and a data driven approach to build future-looking organizations
• Lead business design activities, including client workshops, stakeholder interviews, business intelligence gathering, creative brainstorms, visioning, and KPI development. Manage business design relationships with partners and clients, owning one client relationship at a time

• Seeing the big picture as well as the detail, you’ll identify and optimize experience drivers along the customer lifecycle
• In collaboration with our colleagues from the wider Accenture network you will orchestrate strategies that ensure new experiences reach and delight the customer
• Facilitating portfolio management for our clients‘ services and products can also be part of your role

 

• Top-tier Master’s degree, preferably in business administration, innovation management, digital marketing, psychology, service design or communication
• Knowledge of and experience with applying user-centered design methodologies: Design Thinking, Agile
• Ability to connect human needs with business growth drivers and technical feasibility
• Energy to learn new topics fast and drive to deliver projects

• Couple of years management consulting or digital marketing agency experience or experience in one or more of the following area: digital, customer experience, CRM, marketing, customer service
• Stakeholder management skills and ability to lead conversations with clients independently
• Understanding of the customer and technology trends
• Excellent business English (written & spoken), second language would be a nice value add

 

• Due to COVID-19 global situation we are delivering our work remotely. Knowing that our Capability Network model is based on traveling and serving advisory working closely with our Clients, willingness and ability to work at client’s locations mostly across Europe, but also other locations, for short or long term is still required if pandemic situation will change.

• Headquarter: Warsaw or Cracow or Wrocław Office as primary place of work, but now we are working from home due to pandemic situation