Kraków, małopolskie

Junior Business Service Advisor with Italian

What will you do?

  • As Customer Service Representative, you will assist our customers to solve issues concerning our online advertising products and answering all their product related questions.
  • Manage account activation and optimization, campaign, budget, troubleshooting and keywords queries
  • Optimize campaigns and pitch features for customers
  • Manage complaints, fraud, and account hijacking queries
  • Processing of billing and payment
 

What can we offer?

  • Using foreign language and new technology solutions daily, cooperating with various global Clients
  • Constant support and clear development path from your first day at office - dedicated Buddy, who will help you in adjusting to the new workplace
  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
  • Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
  • Flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
  • Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
  • Full work comfort - private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees
  • Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace)

What do we expect ?

  • Fluent English and Italian (min.C1), great communication skills
  • Previous B2B experience would be an asset
  • Ability to understand current clients’ processes and needs and resolve quickly their queries
  • Ability to work in a dynamic environment and offer support on different communication channels
 
Inne oferty pracy