Community Administrator

For our client, a well-known telecommunications company, we are looking for a person for the position:

Community Administrator

Location: Wrocław or 100% remote work!

Your duties will include:

• Technical control of Salesforce system,
• Introducing code changes and improvements to the website,
• Making changes to the interface,
• Leading daily activity of customer service responses to online user questions,
• Monitor all user-generated content for inadequate or problematic comments,
• Create program summaries and reports of online Community activity trends for management,
• Coordinate with Marketing and Customer Service team to ensure brand consistency and support customers,
• Close cooperation with the Marketing Department and participation in introducing new content on the website.

Our client offers:

• Attractive salary,
• Possibility to work 100% remotely,
• Working with a well-coordinated team in a great atmosphere,
• Extra days off,
• Cafeteria system, Multisport card, medical care.

Requirements:

• Proven knowledge of Salesforce - in terms of the user and the technical side,
• Excellent verbal and written communication skills in English,
• Experience with either online community forums or similar Online customer-support or marketing programs,
• Being interested in marketing,
• Willingness to introduce improvements and shares his/her ideas.