Warszawa, mazowieckie
Spanish Support Analyst
The Spanish Support Analyst position is a member of the Compliance Support team. The ideal candidate will have a strong customer service background, understanding of networking, a strong desire to grow in the area of Information Security, and an ability to investigate, understand, and explain technical aspects of compliance requirements to technical and non-technical individuals. In addition to possessing technical knowledge, a Support Analyst interacts extensively with customers and partners using polite professional etiquette.
Shift Flexibility is a MUST, Monday-Friday and some weekends. Working time 2pm - 10 pm.
Your Responsibilities:
- Interface with a variety of customers over the phone and via email, in a polite, positive, and professional manner
- Respond to needs and questions of customers concerning their compliance requirements
- Take responsibility for customer satisfaction
- Respond in a timely manner (within documented SLAs) to clients and internal colleagues
- Document actions in tickets to effectively communicate information internally and to customers
- Resolve problems independently; understand and follow escalation procedures
Offer:
- Work in multicultural and very modern working environment
- Extensive training to become Support Analyst
- Competitive salary and benefits package: private medical care, life group insurance, sport card/ co-financing of holidays, lunch cards, Employee Pension Scheme (PPE); annual bonus
- Training and development
- Full time employment contract
- Excellent customer service skills
- Excellent analytical thinking and problem-solving skills
- Ability to clearly communicate technical issues in a short and concise manner, often to clients and colleagues who are not trained in security
- Strong verbal (phone) and written (email) communication skills
- Highly motivated and team oriented
Inne oferty pracy