Customer Care Specialist with Swedish

Responsibilities:

• customer services in area of commercial and logistics questions from internal and external customers via telephone, email and online channels such as chat, web and portals for company's customers,
• monitoring of order management proces and entering order to the SAP stsems and verification them,
• builidng busines rataionship with client and contact with Sales Team and Technial Support Team in the Nordics country organization (s) and the Logistic Center,
• participation in order management projects of standarisation and autmotation.

The offer:

• friendly organizational culture,
• opportunity to develop based on clear career paths,
• additional benefits (e.g. private medical care and group insurance, Multisport card or OK system, access to internal training’s platform, Social Fund subsidiaries: for holidays, getting married or baby birth),
• a hybrid model of work.

Requirements:

• bachelor’s degree in Business Administration, Logistics, or related field will be an asset,
• min. 2 years experience in customer services,
• communicative English or Swedish (min.B2),
• knowledge of other Scandinavian languages is a strong asset,
• knowledge and experience in SAP and CRM (Salesforce) is an asset,
• great customer service and communication skills and ability to establish and build business relationships.