Team Leader in Contact Center with Slovak, Czech and English

Key Responsibilities:

• Managing a subordinate team of Consultants who support recruitment projects for external clients (incoming and outgoing calls)
• Current organization of the team's work - planning, setting and controlling the implementation of indicators
• Implementation of the adopted indicators and project targets (quality objectives, productivity, efficiency, cost control)
• Set individual goals for team members and conduct periodic evaluations
• Monitoring the quality of tasks performed by employees
• Implementation of product and quality training in the area of team tasks
• Constant contact and development of cooperation with the client
• Ensuring the staffing necessary to implement the project assumptions
• Implementation of solutions aimed at increasing the effectiveness of the projects
• Creating reports

What do we offer?

• Stable employment conditions based on a polish job contract
• Attractive salary - min. 8000 PLN gross per month (we are open to negotiations) + performance-based bonus system up to 25 %
• Implementation of projects for key clients of the company
• Interesting work in an international, dynamic environment
• Possibility of professional development, strengthening and expanding competences
• A package of non-wage benefits, car and possibility of remote work
  
  

  JOIN OUR TEAM!

  If you are interested apply.

  If you have questions contact: hanna.dzieudusiewicz@adecco.pl

Essentials Skills and Qualifications:

• Min. 1 year of experience in working as a coordinator of a team, preferably in the Call Center / BPO industry
• Knowledge of Czech and Slovak at the level of min. C1 and of English at min. B2
• Experience in recruiting and building a team on your own
• Knowledge of sales processes and sales techniques
• Experience in managing customer relationships and excellent skills in building and maintaining relationships with the customer
• High analytical and strategic thinking skills, including work on a large number of indicators
• Very good organization of own work and the work of the subordinate team
• Orientation to achieving the set goals
• Good knowledge of MS Office, especially Excel
• Knowledge of Polish is also welcomed but not necessary