Customer Service Associate (French speaking)

Position Summary

Energizer are seeking a customer orientated Customer Service Associate to manage and maintain excellent client relationships. This exciting opportunity will allow you to be the first line of communication for Energizer and enable you to demonstrate our corporate vision of outstanding customer service to all through effective order management and building lasting relationships with customers, especially those under your responsibility.

Accountabilities

• Processing of customer orders with a high level of accuracy ensuring product availability and managing order transportation
• Understanding specific customer needs from packing requirements through to transportation and lead time management
• Management of any customer returns
• Ensuring accurate customer profiles are maintained on database
• Proactive customer engagement. For example, managing expectations on product availability, delivery times and delays and dealing with issues related to sales over forecast
• Respond to all customer queries and complaints within agreed response times
• Use daily/weekly/monthly reports to drive decisions on own accounts
• Work collaboratively with Supply and Demand Planning teams to manage product availability issues
• Working with Accounts Receivable team to deal with queries effectively
• Seeking to review and implement continuous improvement to day to day role ensuring best practice always maintained.
• Continuously strive to achieve personal development supporting business objectives
• Phone/email contact with customers
• Phone/email contact with commercial team (and other ENR functions)
• EDI/Hybris roll out
• Supporting other team members, backup for others

Come join us!

Energizer offers a competitive total rewards package which includes a range of health, wellness and retirement savings coverage, paid time off and holidays, and many opportunities to learn, develop and grow. At Energizer, you’ll have the opportunity to contribute and make an impact every single day.
Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.

Required Skills and Experience

• Experience and knowledge of the SAP system
• Educated to a minimum of “A level” or equivalent to include English/others languages & Maths
• Language Skills (French – C1/2, English C2)
• Highly developed IT skills and proficient with Microsoft Office tools
• Ability to work as part of a team as well as on own initiativePassionate about customer service
  - Highly organized and able to manage deadlines effectively and efficiently
  - High levels of attention to detail
  - Flexible and responsive working style
  - Good communicator with an excellent telephone manner
  - Tenacity and initiative

Preferred Skills and Experience

• Experience of working within a similar business environment – FMCG
• Previous experience in a similar Customer Service role
• Team-player mindset