Customer Care Specialist with French

Requirements:

• Proficiency in written and spoken English (C1)
• High proficiency in French (min. B2)
• Excellent communication skills
• A logical thinker with attention to detail and the ability to problem solve
• Resilience and positive attitude
• Williness to work on shifts and ability to work under pressure 

We offer:

• Generali life insurance
• Private medical care with Luxmed
• Travel insurance
• MyBenefit system
• City card
• Multisport card
• Employee Assistance Programme
• Employee saving scheme
• Discounted airlines tickets
• 1h45min paid break

Key responsibilities:

• Answer all customer enquiries professionally
• Make sure accurate fares and times are quoted that best meet customer needs
• Maintain company's customer service standards at all times and present a professional and favorable image of company
• Maximize direct sales on an individual and team basis 
• Provide administrative support, completing paperwork accurately
• Identify and exploit new direct revenue opportunities
• Handle refunds within corporate guidelines
• Contribute towards audit compliance by adhering to all internal audit requirements
• Support and promote tactical campaigns & third party campaigns, created by marketing
• Ensure smooth communication and cooperation within the team