Gdańsk, pomorskie

We have an exciting opportunity for upcoming (2021) or recent Graduates to start their careers as a Product Support Associate in Thomson Reuters within a role that blends technology with tax and accounting. Upon joining our business, you will undergo an intensive product training bootcamp. You will also have the opportunity to work alongside and learn from a variety of teams within the business.

About the Team

We are establishing a new Product Support Team based in Gdańsk that will focus on providing a quality product support service to customers of Thomson Reuters Digita and Thomson Reuters ONESOURCE.

Thomson Reuters Digita and Thomson Reuters ONESOURCE are tax and accounting compliance software solutions that enable professional firms and corporate organizations to remain compliant with tax and accounting requirements.

This team will be providing support across the following solutions:

•  Digita Accounts Production Advanced
•  Digita Company Secretarial
•  ONESOURCE Statutory Reporting

The team will provide support to primarily UK and EMEA based customers.

These positions will operate on the following shift pattern (Monday to Friday): 10:00 to 18:00 (Polish Time)

About the Role

The Product Support Analyst role sits within our front-line technical support organisation, which is tasked with assisting customers to successfully utilize our software solutions therefore meeting their firm’s business objectives.

Primary Responsibilities:

•  Responding to and solving complex queries raised by our customers during their user of our applications, responding by phone, email, case comments, or chat.
•  Use internal resources as needed and escalate issues to technical team lead or manager
•  Maintain up to date product knowledge of all supported products to facilitate the continued provision of quality application support to our customers
•  Maintain correct contact details for our client base on our internal systems
•  Ensure, where appropriate, information gained from handling supports queries is promoted to the knowledge base and communicated to interested parties
•  Interact with colleagues to resolve customer issues effectively and timely
•  Participate in team meetings and contribute to improvements in our customers experience with Thomson Reuters

What's in it for you?

•  Casual and diverse office environment where colleagues come from over 30 countries
•  Competitive salary
•  Flexibility and home-office opportunities
•  Two additional days off for voluntary jobs
•  Wellbeing scheme including private healthcare, pension, Multisport card and more
•  High standards of ethics in the workplace

About You

To be our Product Support Associate, you will:

•  Be an upcoming (2021) or recent Graduate with a passion for Technology and a genuine interest in pursuing a career in Product / Customer Support
•  Have an excellent level of English (C1 or C2 level)
•  Have a real enjoyment for problem solving
•  Have excellent organizational, time management, written and verbal communication skills

You will be even more competitive if you have:

•  Any prior work experience in Customer Services or Tax and Accounting roles (i.e. Internships)
•  A basic knowledge or understanding of accounting concepts (i.e. double-entry bookkeeping)