Speech Analytics Consultant (CN)

Accenture Capability Network is a Global Strategy & Consulting advisory practice pulled together multinational and cross cultural professionals based in a prominent locations around the world. Management Consulting professionals design and implement process and change interventions that integrate strategy, technology and people to enable model & process improvements that create value for clients.

The Customer Sales & Service functional team is aligned to the Capability Network division of Accenture and works with clients across its marketing, sales and services department. The team provides transformation services across three key offerings: Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing and sales strategies and thereby optimizing their cost to serve, thus improving revenue per customer.

• Bachelor’s degree in related field or equivalent experience
• 4+ years of experience in working with speech analytics solutions – generating business rules, running queries and generating meaningful insights including implementation
• 4+ years of experience in designing and implementing customer experience solutions or operational excellence projects (any industry)
• 2+ years of project management experience

• Consulting experience (Optional)
• Ability to use analytics software packages such as Verint, Nexidia, Call miner etc
• Experience in implementing speech and text analytics platform including infrastructure design, deployment and ongoing operational run

 

• Due to COVID-19 global situation we are delivering our work remotely. Knowing that our Capability Network model is based on traveling and serving advisory working closely with our Clients, willingness and ability to work at client’s locations mostly across Europe, but also other locations, for short or long term is still required if pandemic situation will change.

• Headquarter: Warsaw or Cracow or Wrocław Office as primary place of work, but now we are working from home due to pandemic situation

 

• Person on this position would be responsible for delivery of design and delivery in Customer Services domain including speech and text analysis using various technology platforms, creating queries based on business understanding and customer context to generate customer insights.