Customer Operations Specialist with German

your tasks

• handling operations on customer transactions
• managing order flow (order entry, verification of shipments, solving problems related to order flow)
• building and maintaining relationships with all stakeholders
• providing customer support via SalesForce/SAP software
• informing customers of problems with order entering
• being responsible for OTC missed OTIF, investigations, and corrective actions
• other duties related to orders control

what we offer

• private medical care
• life insurance
• multisport card
• opportunity to work remotely in the current pandemic period
• a unique organizational culture focused on cooperation and problem solving
• professional training and start-up package

what we expect

• higher education degree
• knowledge of German (at least B1/B2 level)
• fluency in English
• at least 1 year of work experience (preferable: Customer Service, Complaints Handling, Supply Chain, Manufacturing)
• knowledge of the SAP management process