Customer Service Specialist with French

your tasks

• Responding to customer contact via defined channels
• Liaise with the business on customer relationship management via Salesforce functionalities
• Registration and consideration of customer complaints.
• Responsible for monitoring work queues for new requests
• Responsible for completing assigned tasks within SLA targets
• Responsible for escalation of issues if needed
• Continuous improvement of processes
• Other activities delegated by direct supervisor

what we offer

• market remuneration
• private medical care
• life insurance
• multisport card
• retirement scheme
• professional training and onboarding package
• opportunity to work remotely in the current pandemic period
• a unique organizational culture focused on cooperation and problem solving

what we expect

• Bachelor's degree or higher from an accredited university
• At least 1 year of equivalent work experience in Complaints Handling, Customer Issue Resolution, Operations, Customer Service.
• A minimum B1 level of French is required
• A minimum B2 level of English is required
• Previous experience working with SAP (especially OTC module)/ SalesForce is an additional asset