Warszawa, mazowieckie
IT Support Specialist (2nd line)
Your tasks
- You will be assigned to provide support to a number of sites and provide online support, covering:
- 2nd level IT Support for End Users including support on corporate business tools such as O365, applications and servers
- User Account administration (Active Directory)
- Asset and license management
- Research on technical topics to support user and resolve tickets, incidents and problems
- Purchase local IT hardware such as: computers, printers, occasionally infrastructure as part of a project with direction from central IT
- Support in the setup, configuration & maintenance of local IT hardware (OS Installation, hardware & firmware upgrades)
- Organize and deliver startup courses for new employees
- Planning, configuration and support of the network and firewall equipment (CCNA would be beneficial but not essential)
Other tasks may include
- Work as part of a team to improve processes to reduce 1st level support
- Collaborate with key stakeholders
Our offer
- Challenging work in close cooperation with Sonova HQ
- Attractive fringe benefits package
- Training and development
- Open corporate culture
Your profile
- University Degree in Computer Science or any other relevant field or equivalent experience
- Minimum 3 years of experience on similar position ideally in an international environment ( as IT Service Desk, support)
- Familiarity with Microsoft Windows 10 operating systems on administrative level
- Good knowlegde of hardware, software, and networks
- ITIL knowledge will be an asset
- Ability to manage time, prioritise tasks and work under tight deadlines
- Strong communication, analytical and problem solving skills
- Excellent customer service skills, ability to think and act proactively.
- Fluent English written and spoken is a must (other langauges would be a plus)
Inne oferty pracy