Customer Order Management Business Process Analyst (m/f/d)

Description

Guardian is a diversified global manufacturing company headquartered in Auburn Hills, Michigan, with leading positions in float glass and fabricated glass products for commercial, residential and transportation applications as well as one of the world’s largest producers of automotive plastic trim products. Guardian, its subsidiaries and affiliates employ 18,000 people and operate facilities throughout North America, Europe, South America, Africa, the Middle East and Asia. Guardian is a whole-owned subsidiary of Koch Industries, one of the largest privately owned businesses in the US.

We are currently hiring 

Customer Order Business Process Analyst (m/f/d)

The position can be based in Poland, Germany, Spain or the UK.

What You Will Do In Your Role

• Functional Business process for Customer Order Management process
• System requirement design and enhancements (WGS) 
• Ensure proper system testing prior to releases, process alignment, and new functionalities 
• Training for business (train the trainer in the regions and if necessary, support overall training) 
• Understand reports requirement, evaluating scalability across the globe 
  • Work with Engagement leader on development 
  • Deployment/training 
• Data consumption and governance coordination with data management office team
• Identify and /or define best practices across regional teams – Customer Order Management process
• Interaction with other workstream on new requirements/system development and process improvement that would have inference for COM.
• New ERP project implementation – expected 50% time during "delivery phase" - Test, Train - Process & System, Implementation across the globe
• Support regional teams/individuals to ensure understanding of business process, proper application, innovation, and waste reduction opportunities
• Identify and bring best practices back to regional teams to enhance process efficiency and effectiveness
• Assist regional organization (ISM) on what good looks like (WGLL) for process execution (through benchmarking and definition of best practices, new development…) 
• Be the reference to drive new system enhancements/ requirements that will support the order management process 
• Interactions with Business Analyst (BA)

We offer:

Permanent Contract

The Experience You Will Bring

Requirements:

• Economic and critical thinking skills
• Business process knowledge – supply chain, order management, planning
• Organization skills, consultative ability, open for challenge
• Strong communication skills (large team facilitations and training)
• Customer Focus and ability to interact with different streams and on different levels in the organization
• Fluent Business English (min. level C1)

What Will Put You Ahead

• Ability to prioritize activities and work with minimum level of supervision, decision making
• Interested and willing to challenge the current status quo, envisioning how the future should look like in relationship to order management
• Knowledge of Infor M3 and/or other ERP systems for order management is a plus