Customer Service Specialist (International Network Operations Centre)

RESPONSIBILITIES:

• Receiving and processing customer incident reports for telecommunication services in English (Ethernet, data transmission, internet access, IP VPN)
• Supporting wholesale carriers for all technical queries
• Initial problem diagnosis

WE ARE OFFERING:

• Challenging job in a dynamic and international environment
• Long-term cooperation based on employment contract
• Hybrid system of work from office & remote work (Office: Jana Pawła II 66, Piaseczno)
• Attractive salary and package of benefits (medical insurance, benefit card, additional day off for your birthday and more)
• Full range of tools (laptop, phone)

IF YOU:

• Have very good communication skills in English, both spoken and written
• Are ready to work on shifts
• Are committed person, resistant to stress and open for new challenges
• Are able to pick up new tasks quickly

Nice to have:

• Technical education (telecommunications or electronics)
• Experience in a similar position including knowledge of SDH/PDH, Ethernet, xDSL, IP technologies