Customer Service Representative with German
A Day in the Life
Use excellent communication and customer services skills to provide customers with accurate, consistent and timely operational support as part of Medtronic Order-To-Cash Back Office Shared Service Center, which includes processes (e.g. orders, disputes & credits) as well as Supply Chain BO processes (e.g. cycle count), which may include basic analytical support. Provide high quality standard support services to the FO and Medtronic sales force by demonstrating a good knowledge of Medtronic products, tools, processes and policies with the ability to monitor information flows as well as resolving incoming issues. Contribute to the company goals in the areas of customer satisfaction.
RESPONSIBILITIES:
• Process Order Entry (e.g. automated, manual): creation in SAP, price & availability, billing, archiving incl. sample & demo orders
• Handle all incoming e-mails to dedicated mailboxes covering BO Shared Service Center processes (e.g. MMXII) in a timely manner
• Ensure CRM tool is enriched with relevant customer specificities
• Act effectively to resolve various issues in cooperation with supervisor/ coordinator and other team members if required
• Actively participate in department/organization project or initiative, may lead solution development for one of the areas
• Maintain professional communication with internal stakeholders and/ or clients to provide high quality service to customers
Medtronic employs more than 85,000 people worldwide, serving physicians, hospitals and patients in approx. 160 countries. The company is focused on collaborating with stakeholders around the world to take healthcare Further, Together.
Must Haves
• Bachelor Education
• Minimum 1 year work experience in customer service role or shared services roles
• English and German language skills at B2 level: spoken and written
• Solution driven & Customer Focused, ability to adopt methods to achieve targets to overcome roadblocks
• Team player, able to work independently
• Flexible
Nice to Haves
• Experience of working in multicultural environment is an advantage