Applications Specialist - Russian

ROLE:

• Applications Specialists are tasked with ensuring that our internal and external customers receive first class training and service support, maximizing customer adoption to drive Customer Satisfaction.
• Applications Specialists will also be responsible for capturing customer needs relating to training and/or product performance and should communicate openly and effectively with Product and Project management Teams.
• This role will cover customer sites across central and eastern Europe, with a focus on Russia, Ukraine, Poland, Serbia and Romania.
• You do not know medical applications? DON'T WORRY! Our inside training program includes 6 months software training on healthcare/medical applications or other software applications.

TASKS:

• Provide market-leading, tailored training to customers, colleagues and Distributor Specialists
• Provide professional assistance and support to Marketing/Sales, R&D and international colleagues
• Ensure that customer requests are handled in a timely and professional manner in accordance with contractual obligations, as well as actively contribute to Service delivery
• Support Marketing/Sales activities at exhibitions, conferences and seminars, when required
• Maintain long-term positive relationships with customers acting upon customer feedback to drive NPS and Customer Satisfaction
• Actively manage customer evaluation and assessments to monitor trends in student performance and satisfaction

REQUIREMENTS:

• Strong clinical background in Radiotherapy and working knowledge of clinical workflow
• Strong verbal and written communication skills, both in English and Russian (useful knowledge of Ukrainian language)
• Excellent presentation skills (ability to communicate effectively to a group)
• Ability to effectively interact with customers (via phone and face-to-face)
• Ability to travel domestically and internationally up to 70% of the time
• Bachelor's degree or equivalent experience in healthcare /computer science /adult education

WE OFFER:

• Permanent employment based on Contract of employment
• Remote work
• On-going development opportunities in a multinational environment that will inspire you to grow professionally and personally
• Using foreign language and new technology solutions daily, cooperating with various global Clients
• Constant support and clear development path from your first day
• A full training and necessary equipment
• Additional benefits including: company car (also for personal use), medical healthcare Medicover Premium, bonuses etc.