Warszawa, mazowieckie

Customer Service Representative with Portuguese

What will you do?

Work with delivery team to ensure time results Identify and respond to customers requests >
Ensure all queries are processed as per SLA s Service Level Agreements and KPIs Key Performance Indicators which are set out for the team

Take ownership of customers issues ensuring end to end service with an emphasis on excellent customer satisfaction and attention to detail
Demonstrate an in depth knowledge of products and services offered by the client

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Using foreign language and new technology solutions daily, cooperating with various global Clients
Constant support and clear development path from your first day at office - dedicated Buddy, who will help you in adjusting to the new workplace
Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
Flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
Full work comfort - private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees
Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace.)

C1 Proficient Portuguese verbal and written Min
C1 Proficient English verbal and written Min
Strong drive for results and the ability to manage multiple initiatives simultaneously

Ability to deal with and react effectively to demanding SLA driven environment without compromising quality or efficiency
Professional and confidential demeanor to ensure that data is handled sensitively and confidentially
Strong attention to detail and a well organized, structured approach to work and good communication skills

Inne oferty pracy