Customer Service Representative

About the assignment

Job Purpose:

To ensure that adequate resources/processes reside in customer services geared towards highly professional interactions with customers associated with order processing, complaint registration, general management and information requirements.

Key Responsibilities:

• Ensuring customer service duties are executed in line with standards, instructions, quality requirements.
• Being responsible for customer service cycle from order to invoice.
• Responding to customer’s inquiries and complaints.
• Ensuring customers’ orders are processed within credit terms.
• Working effectively with internal departments or third party providers to prioritize client requests.
• Using the SAP system to register all incoming requests from customers.
• Assuring cooperation between customer service and field force regarding administration of customers’ orders.
• Maintaining a positive, empathetic, and professional attitude toward customers.

About you

Job Requirements:

• Experience in customer service or related area.
• Excellent communication and interpersonal skills.
• Ability to master customer interactions, handle complaints and keep calm in stressful situations.
• Strong attention to detail.
• Results-orientation and ability to work both independently and within a team environment.
• Excellent English and other language will be an asset: Russian/ Czech/ Ukrainian/ Romanian.
• SAP knowledge - will be an asset.

To apply for this opportunity, please enclose your CV in English.