Customer Service Specialist

Responsibilities

• The primary function of the Client Specialist / Client Service is to provide exemplary service to our customers. The role will assist customers through providing the product knowledge, information, research, problem-solving and follow-up
• Responsible for handling customers’ inquiries, provide the customers with various consultations and comprehensive solutions through different online channels
• Understand in details about all the features of the products and services, introduce to the clients with proper language and communication skills
• Ensure customers satisfaction, provide customers with proper information, and handle customer’s emotion with patience and good manners

We offer:

• Competitive remuneration 
• Opportunity to work in a prestigious office in the centre of Warsaw
• International and friendly environment
• Modern and fast-paced environment
• Global career growth & opportunities
• Flexible working hours

Requirements

• Experience in financial customer service would be desirable
• Excellent communication skills in English (min. C1), knowledge of German, Spanish, French or Russian is an asset
• Experiences in providing supports to customers through telephone, email and other channels
• Attention to details and strong interpersonal communication skills
• Team player with willingness to collaborate within the department and with other business units
• Work independently and have self-management ability in a fast-paced environment that is constantly changing
• Be able to manage time efficiently, including being able to handle multiple customers at the same time
• Stay organized and be able to distinguish the priority of works
• Keen to learn and willing to take new challenges

English resume only