Customer Care Specialist with English, Spanish & Portuguese (Brazilian market)

Job Description

• Assist partners/ prospective partners with questions on the PartnerEmpower program or related tools and training. Provide administrative support to both partners and internal Motorola employees
• Handle inbound calls, chats, web enquiries and emails from prospects or customers who want to buy or have an interest in implementing projects involving Motorola Solutions’ products and solutions
• Own non-technical requests and drive through to resolution
• Work with the repair centre on resolving issues around repair time, quality issues or shipping
• Act as a focal point and liaise with customers, partners, engineers and support managers
• Make outbound calls as and when required by the Channel, Sales and Marketing teams and in accordance with the PartnerEmpower Program to; profile newly applied partners, welcome newly accepted partners and maintain contact with existing partners at regular intervals
• Have a good level of understanding of the whole Motorola Solutions’ product portfolio and solutions
• Act as a customer-facing ambassador for Motorola Solutions. Conduct yourself and communicate in a professional manner in order to help and facilitate customer requests as seamlessly and efficiently as possible

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:

• Employee Pension Plan (PPE)
• Competitive salary package
• Strong team-oriented culture
• Contract of employment
• Private medical & dental coverage
• Life insurance
• Comfortable work conditions (high-class offices, parking space)
• Training and broad development opportunities
• Volleyball field and grill place next to the office
• Sports activities, such as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.
• Access to wellness facilities and integration events
• Motorola Solutions is supporting CSR activities and encourages employees to participate

Basic Requirements

• Excellent English, Spanish & Portuguese language skills
• Sales related and/or customer-oriented experience preferred
• Excellent communication skills, both spoken and written, including listening, negotiating and influencing
• A calm and assured manner with the ability to work well under pressure either as an individual or as part of a team
• High level of motivation with a will to succeed
• Attention to detail