Katowice, śląskie
Aftersales Portfolio Manager
Our client is looking for a manager who would like to create new standards for shared services and join the company to develop this professional and new platform.The "Aftersales Portfolio Manager" will ensure that the company offers compelling parts portfolio to its customer base.
Client Details
A global leader of intelligent solutions for the treatment of mission-critical infrastructure areas and demanding terrain, is opening a new Shared Service Center in Katowice to provide highest quality services to the group's business units and plants across Europe.
Description
- Implements a compelling parts portfolio that supports our local sales organizations to grow the after sales business
- Plays key role in facilitating the group strategy to become a solution provider
- Will be responsible for the parts portfolio of two out of our four product lines
- Provides KPIs which allow measuring parts market share for our installed base and comes up with business plans to lift untapped potentials
- Defines and maintains category master data for spare parts in close alignment with R&D and SCM
- Ensures price competitiveness of after sales products
- Monitors markets and competitors in their after sales activities and initiates corrective actions if needed
- Launches together with marketing targeted tactics to stimulate the aftersales business and ensures close follow-up on respective activities
Profile
- At least 5 years proven experience in after sales or customer support department in machinery business or long-lasting industrial good
- At least C1 level in English
- German knowledge would be an advantage
- Strong customer orientation
- Open for travelling abroad
- Considers after sales as business opportunity
- Experiences in portfolio and category management of technical products
- Solid SAP SD and MM knowledge
- Proven parts and services sales skills in an industrial environment
- Project management capabilities and drive for execution by considering budgets and deadline
Job Offer
- Flexible working time&stability of employment
- Private Healthcare
- Modern office in top location in Katowice
- Friendly and team-oriented working atmosphere, as well as open and direct communication
- Opportunity to take an active part in shaping Shared Service Center
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