customer serivice specialist with Dutch/Portuguese [remote work]

zadania

• providing a premium brand experience and service to eCommerce customers
• assisting customers with purchasing products, order enquiries and after sales enquiries via phone, chat and e-mail
• participating in product promotion campaigns
• communicating key consumer feedback to Team Leaders within the Customer Experience Team

oferujemy

• 100% remote work
• attractive salary (5000 - 6000 pln gross per month)
• system of flexible benefits (including, e.g. medical package, MultiSport card, cinema tickets, online shops, local partners)
• multi-lingual working environment

oczekujemy

• advanced English + Dutch/Portuguese skills (B2 level or above)
• high school diploma or equivalent
• customer service experience (retail, shared services background preferred)
• good knowledge of the Microsoft Office tools (Outlook, etc.), Social Media and the Internet
• SAP/ERP knowledge would be an advantage, but not essential