Subject Matter Expert OTC

Requirements:

• Extensive experience of a direct (business to consumer) retailer end to end Omni channel processes
• Strong technology/applications understandings in end to end Omni-channel retailers (CRM, Web, Stores, SAP S4)
• Extensive knowledge of accounting, reporting and analysis, acquired through related work experience in increasingly complex roles
• Lean or Six Sigma Certification a plus
• Capable of directing the resolution of complex or unusual business problems while applying advanced analytical thought and judgment
• Ability to analyse financial and operating statistics and provide meaningful feedback
• Highly motivated, deadline driven, and ability to communicate effectively (verbally and in writing)
• Have the ability to motivate and encourage a productive working environment
• Comfortable working with senior leadership
• Working in a fast-paced team environment with high volume activities and changing priorities

We offer:

• Possibility to take part in creating new GBS centre and to shape its future
• High autonomy, decisiveness  and independence in acting
• Opportunity to work in a fast growing company, pioneer in its field
• Work in the centre of Cracow
• Extensive training program – internal and external
• Private healthcare
• Cafeteria package

This role is responsible for:

Process Design, Performance and Governance

Reconciliations

• Own relationship with BlackLine by keeping up to date with all latest developments and releases, attending webinars, analysing opportunities, summarising and communicating them to the team
• Supporting Financial Control Manager in decision making for further enhancements and change requests, providing expertise
• Be a point of contact between Direct sales Team and BlackLine Technical support desk, logging & tracking incident tickets, assisting in implementation of changes
• Be responsible for testing of changes in BlackLine sandbox, performing regular maintenance and scheduled refreshes
• Create and maintain BlackLine matching rules & matchsets
• Import & maintain datasets from PSPs (payment Service Providers)
• Perform Data validation & analyse match rates
• Maintain various tables in BlackLine, manage alerts
• Provide SME assistance to Direct Team, with oversight of all BlackLine technical queries from the team

Revenue Protection

• Retain oversight of overall processes by continuously updating Failed capture documentation with latest changes
• Develop, align & implement processes for manual capture of payments across different markets
• Book & track CRs (Change Requests) for the faults identified during monthly review of Failed Capture statistics & reports
• Support Revenue Leakage Analyst providing SME knowledge in identifying reasons for failures
• Contribute in conversations regarding set-up of new Markets, channels or PSPs with assessment of proposals from Failed Capture activity point of view

Proccess

• Provide Direct Sales expertise in various forums like: Payment Governance Group, FCoE/Retail alignment, Profit Protection, Retail Ops etc., assessing impact of new proposals on Direct Sales reconciliation & Failed Capture activities
• Chair specialist forums, keeping ownership of issues raised and updating stakeholders on progress
• Driving change and improvements by raising & tracking CRs (Change Requests)
• Creating and reviewing BRDs, providing sign-off from Direct
• Driving process of standardisation of Direct processes across different markets, PSPs & channels
• Liaising with 3rd parties (PSPs), keeping current with timing and impact of all latest developments
• Co-ordinating and reviewing BVT (Business Validation Testing) within the Direct Sales Team
• Provide SME expertise at a high level (unusual incidents) for the BAU with team, coaching team members
• Projects – assessing impact and rolling changes out into BAU
• Implementing and monitoring controls like Credit risk policy (WIP), liaising with stakeholders and putting in place credit limits for Marketplaces
• Maintaining a network of contacts withing the business (RACI)
• Supporting Financial Control Manages by providing regular updates on forthcoming changes and flagging up escalation points

Transition of processes

• Participate in detail design of processes to be transitioned to the centre
• Oversee transition ensuring work is transitioned timely and in line with expectations
• Ensure effective stabilisation of processes transitioned

People and Culture

• Cultivate Dyson culture and values of being Different, Authentic, Pioneering
• Build trusting relationships with Finance stakeholders
• Ensure on-going training for teams
• Champion culture of continuous improvement and reward individual and team successes