Client Service Specialist

A Day in The Life Typically Includes:

• Interact with customers and manage their inquiries via phone, e-mail and CRM support tool. This includes troubleshooting queries, answering business related questions and providing detailed analysis of reported issues.
• Respond to customer queries by identifying the problem, utilizing product knowledge and or resource tools to research the customer inquiry, follow up, ensure appropriate escalation if applicable and communicate details of the resolution.
• Assist customers with completing transactions on the Infor Nexus platform, while understanding their specific requirements.
• Communicate with partners and various departments within our organization to ensure an integrated approach to client relationship.
• Administer training to clients on various functions within the system.
• Document support procedures and solutions for common issues.
• Assist with training to team members.
• Provide support on r assigned projects.

Benefits

• Training and development programs.
• Rewarding career in an international working environment.
• Opportunity to work alongside recognized experts in the field.
• My Benefit System.
• Sodexo.
• Private Medical Care.

What You Will Need:

Basic Qualifications:

• At least 2 years Customer Service and/or Operations experience supporting a software application.
• College degree preferred.
• Good Italian 
• A successful candidate will be detail oriented, analytical, and an effective problem solver
• Excellent oral and written communication; customer relations skills a must.
• Demonstrated ability to follow through on tasks/projects assigned
• Working knowledge of Microsoft Office applications (Excel, Word, PowerPoint)
• Capacity to multitask and work in a deadline/time sensitive environment
• Ability to work both independently and in a team environment which requires listening to group members, sharing knowledge and assuming responsibility to ensure success in any efforts.

What Will Put You Ahead?

Preferred Qualifications:

• Any other Foreign languages such as French, Portuguese, Spanish