Kraków, małopolskie

Responsibilities:

• Deliver the highest quality of service in payroll operations by executing all activities in compliance with existing procedures, legal regulations and customer requirements
• Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protection
• Ensure the timeliness and accuracy of end to end payroll processing
• Partner with the customer’s stakeholders to resolve any issues related to payroll inputs
• Carry out the validation of payroll transactions and collaborate with payroll stakeholders to resolve any issues
• Process payroll payments in the bank system
• Monitor the status of payroll payments and handle the rejections
• Perform any statutory / compliance activities (registration of new employees, filing of tax returns, etc.) as required for the assigned countries / Monitor their execution by third part provider
• Collaborate with BPO Country Lead to reply to any queries or requests from the local authorities / Collaborate with BPO Country Lead and third party provider reply to any queries or requests from the local authorities
• Perform the tasks supporting the accounting function: generate the journals, reply to queries, provide copies of documents
• Execute the process of electronic gPayslips handling
• Report the status of payroll activities in a timely and accurate manner
• Support year end processes or any other country specific processes not related to monthly payroll runs
• Collaborate with the customer to provide information and documents needed for the internal and external audits
• Initiate and actively support any continuous improvement activities or other process and/or tools improvements using the existing change management channels
• Request DTP updates if required
• Deliver the highest quality of response to customers through our service desk by demonstration of your process knowledge, respect for the customer and accountability in the provision of answers by proper interaction and engagement, accuracy of provided information, timely resolution and overall management of queries from the customer’s employees, the customer or third parties
• Actively take part in any activities focused on continuous improvement of customer service
• Execute all activities in compliance with existing procedures
• Ensure helpdesk scenarios are up to date

We offer:

• Extensive benefits package (Multisport, OK System, private medical healthcare, life insurance, cinema tickets)
• An induction training that will allow you to smoothly transition into your new role – you will receive training from your colleagues to help you land in your job and you’ll also act as a trainer for assigned trainer-delivered, workshadow or recurring courses
• Learning: the opportunity to learn and grow your expertise taking part in trainings and language courses – global communication: want to improve your language skills? We will invest in you!
• Flexibility: employee development matters to us, that’s why every vacancy is open for internal recruitment
• Diversity: different nationalities united in one team
• Teamwork: no one is left behind! You will back-up team members when the circumstances require extra support. We are a connected team that flows.
• Innovation: we keep the knowledge of processes and country specific information up to date by attending recurring courses or any other training activities as well as using existing documentation. Do you have any ideas for improvements? We want to hear them!

Your Life @ IBM:

Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It’s time to define your career.Requirements:

• previous experience in HR or finance operations (2-3 years on independent position, payroll preferred)
• fluent command of English
• excellent organization and management of own work
• ability to coordinate the execution of payroll cycle
• accuracy and attention to details
• good knowledge and practice in using MS Office

Preferred Technical and Professional Expertise:

• curiosity and need to understand both the details and the context
• quick learner with a desire for continuous improvement
• sense of ownership of assigned tasks
• ability to cope with different situations, different requirements, uncertainty and pressure of time
• attitude to view problems as issues to be solved rather than obstacles