Senior Customer Experience and Quality Manager

You will join in an exceptional moment in the development of the company, and be able to contribute to the rapid growth and up-scaling of company operations. You will provide leadership to our process and product quality teams across our warehouse operations, partner with multiple stakeholders on quality and customer experience matters.

We offer:

• a high-impact role in an incredibly fast-paced growth environment,
• insight into the inner workings of a fast-growing eCommerce company with exposure to a wide variety of different functions,
• a role in a highly talented, dynamic, and international team,
• plenty of room for personal growth and professional development,
• competitive salary and attractive benefits including sports card, private medical care, life insurance, employee discounts.

Recruitments:

• you are passionate about quality, continuous improvement and delivering positive customer experience,
• you have several years of experience in a quality, customer, risk management or operational excellence related positions in a consumer product company, an eCommerce / retail company, or consulting,
• you have ability to inspire your team, lead and influence diverse stakeholders in a multi-site setup,
• you can get things done and have the ability to thrive in a fast-paced, customer-centric and ever changing environment,
• you are data-driven who enjoys analysing trends as discussing the optimal packaging of a top seller product with shop floors workers,
• you can operate both on the level of fixing specific problems in a pragmatic, hands-on way and at the level of implementing organizational structures and processes,
• you speak Polish and English fluently,
• you are completely comfortable with advanced Excel, SQL knowledge is an advantage.

If you are interested, please send the application by clicking the application button.