IT Analyst Administrator

You will support internal customers and mobile devices using your understanding of networking principles. Responsibilities will include:

Minimum Qualifications:

• Basic understanding of networking principles, practices and technologies, especially the TCP/IP protocol suite, including working knowledge of DNS, WINS and DHCP
• Support mobile devices on Android, iOS and Windows
• Coordinate/provide input to technical teams and aid in developing best practice solutions
• Document business processes, configurations, and other associated functional specifications
• Support internal customers on issue resolution, requirements gathering, strategic initiatives, etc.
• Work and communicate effectively with and extensive IT team
• Ability to travel regionally

Why is it worth working with us?

• You will learn about the American work culture, which focuses on the effects of work in conditions conducive to development
• You will develop your career in a heavy industry company
• You will get to know the international work environment
• You will benefit from co-financing for sports and recreation, benefits from the Company Social Benefits Fund and private medical care
• You will get a Sodexo Lunch Pass card
• You will support the process of learning foreign languages
• You will be an important element of teamwork, you will feel its sense and your individual contribution to the final result at the end.

Additional Qualifications/skills:
Microsoft Skills:

• Experience working with Microsoft Active Directory including understanding of security best practices and principles
• Experience with the Windows OS settings and configuration and Office Applications

Service Desk Skills:

• Ability to follow established processes and procedures
• Identify critical system issues with large scale impact to the business and escalate those issues appropriately
• Tracking of all work via ticketing system
• PC hardware and software troubleshooting and problem solving

Mobile Device Administration Skills:

• Understanding of device connectivity to internet and corporate networks
• Knowledge of Android, iOS and Windows Mobile and associated apps and configuration requirements
• Understanding of ActiveSync connection requirements and settings
• Project / team oriented (must be able to work in a team-driven environment and take additional responsibilities as required)
• Self-motivated and able to work alone
• Customer focused
• Continuous improvement and system enhancement focused
• Positive and pleasant attitude

Education and Experience

• Associate’s degree or corresponding work experience
• Minimum of 2+ years of experience with Microsoft Systems