Kraków, małopolskie
Technology Support - Specialist
Key Accountabilities
- Work with the development product owner to deliver 1st/2nd line support for bug fixing and change requests;
- Change in the workflow configuration of the system, including account management, screening question management and multi-language management;
- Perform some minor customization for changes such as form UI, email templates, document templates;
- Resolve complex queries with excellent troubleshooting skills;
- Ensure all tickets and queries that come into the team are accurately and securely processed within the ticketing system to agreed SLA’s;
- Provide support in other areas of the team and work on ad hoc projects as required.
- An exciting and stable career in a renowned, international organization;
- Excellent opportunities to grow in the multinational environment, with options to work on- and off-site;
- Opportunity to work on various international projects;
- Independence and possibility to work alongside experienced specialists;
- Additional day off, language classes, multisport card and other benefits.
- Understanding requirement analysis;
- Good communication skills; you should be able to analyze and discuss issues in the software when completing support tickets;
- Programming logic;
- A programming language (.NET is preferable);
- Database query language (MSSQL is preferable);
- Strong attention to detail;
- Proactive problem-solving skills;
- Strong IT skills and computer literacy;
- Fluent written and spoken English.
Inne oferty pracy