Junior Customer Service Specialist with Russian

Workplace: Kraków

Key responsibilities:
• Contact with business clients regarding questions about company’s offer and IT products by e-mails, chats, phone
• Manage the customer accounts (activation, system updates)
• Contact with clients regarding complaints, pro-longing contacts
• Monitoring the payment status
• Manging the web accounts content regarding prises and offers

Our offer:
• Professional trainings (including SAP trainings);
• Private, medical coverage;
• Life Insurance;
• Benefits system (Multisport cards, vouchers to cinemas/theatres/restaurants/holiday vouchers);
• Working in multilingual corporate environment
• Possibility to change the department to another project or promotion

Requirements:
• Fluent Russian (min. C1);
• Fluent English (min. B2);
• Customer Service experience will be a great asset but not required;
• Good communication skills