Warszawa, mazowieckie

Looking to take up a leading role in delivering tailor-made logistics solutions for a global leader in logistics? 

Then you should join Maersk and help us ensure we create a unique and superior customer experience journey for our customers. In this role you will coach, motivate and develop a high performing team via leading by example and inspiring and energizing others, in order for them to be their best. 

The role is available both in Warsaw and Tricity area.

Key responsibilities

• Manage, supervise and provide leadership for all aspects of the Customer Experience team activities, driving implementation of commercial and operational strategies. 
• Manage and drive adherence to standardize processes and tasks. 
• Organize, coach, challenge, develop and remunerate all direct reports. 
• Provide proactive daily support to the team. 
• Maintain and develop existing and new customers through planned individual account support. 
• Support global customers’ Program Managers and sales community in growing the business while keeping the required standards of the service. 
• Promote E-commerce channels.
• Analyze business activities and suggest solutions. 
• Coperate closely with Product team to develop current solutions and goal settings. 
• Lead proper implementation of customers and collaborate with all Products to ensure successful customer launch. 
• Ability to manage and lead SOP creation.
• Improve team productivity by constantly looking for areas for improvement and efficiency.
• Maximize productivity by reducing idle resources in the process through multi-tasking.
• Monitoring all activities handled with association with SCM
• Job-costing coordination
• Managing the chain of transport from origin to destination as 4PL Control Tower for customers’ door to door deliveries
• Conducting periodic performance sessions with higher management

We offer:

• Become a member of the Maersk Group, undisputed leader in the shipping industry
• Be part of a young professional and motivated team
• Personal and professional development
• Career development opportunities
• Competitive salary with fringe benefits

Requirements:

• Experience in leading teams and improving their performance 
• Shipping/Logistics industry knowledge
• Proactive person with continuous improvement mindset and excellent coaching abilities
• Play to win mentality 
• Demonstrated ability to handle customer facing activities 
• Great communication skills in English and Polish
• Exposure to high pace, multicultural environments. Can function well in constantly evolving environments 
• Ability to understand and influence complex work processes which require coordination from multiple parties 
• Professional PC skills - Microsoft Word, Excel and Power Point