Customer Implementation Specialist

Customer Implementation Specialist (CIS) will be responsible for activities that follow the solution sales process, starting from order acceptance till invoicing/revenue recognition. CIS will ensure that the necessary NCR guidelines are complied with and necessary documents are maintained as applicable for all day-to-day processes. Key interface points will include Sales, Account Support and Customer Operations. CIS will also interface closely with outsourced order management resources to fulfill order booking and billing process.

Key Areas of Responsibility:

• Solution Order Management that covers order acceptance, order processing, setting up order criteria, processing order changes and cancellations
• Invoicing that covers invoice preferences, validation of revenue recognition criteria, triggering invoices in the system
• Adhering to the procedures in compliance with NCR policies
• Reconciliation and Reporting that covers monthly verification of order and revenue data, providing corrections and clarifications to reported results
• Archiving and record retention in accordance with NCR policies and NCR practices
• Providing internal and external audit support as requested

Basic Qualifications:

• Ability to Work collaboratively with other team members (Business Teams, outsourced OM operations plus Customer)
• Strong problem solving and customer service skills
• Ability to communicate well with all involved parties on different level of the process
• Dedication
• Strong sense of accountability
• High sense of urgency
• Must possess a passion for delivering excellent service and problem solving
• Fluency in English both verbal and in written plus additional language skill - German, Italian or Hebrew

Preferred Qualifications:

• Outsourced exposure or experience preferred
• Global/Multi-Country experience strongly preferred
• Analytical skills

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.