Customer Coordinator with French or German

We offer:

• Stable employment at a recognizable company with great opportunities to grow your career path
• Opportunity to work from the office (Kraków) or remotely (Poznań,Katowice) - remote work (during pandemic) - later on in a hybrid model (Kraków)
• Wide range of benefits and bonuses
• Nice working atmosphere with various trainings and courses provided
• Opportunity to work in the international environment and use foreign languages on a daily basis

Your tasks in each location Poznań/Katowice:

• Receiving customer service calls and e-mails
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism 
• Managing database records, drafting status reports 
• Data entry and research as required to troubleshoot customer problems
• Your tasks in location Kraków:
• Assigning tasks to team members
• document flow management between branches and external entities (order fulfillment, invoicing)
• database administration and data reporting
• coordinating a given project

We expect:

• Fluent command of French (C1) or German (C1)
• Very good command of English (B2)
• Experience in Administration / Customer Service / as Second Line Analyst / in Translation would be an asset
• Project management experience would be an asset 
• Customer orientation
• Proactive attitude
• Multitasking/prioritizing skills