Customer Operations Specialist

Job Description

Providing administrative support to Customer Support Manager across the EMEA region remotely.

Scope of duties

• Supporting on daily, operational tasks and processes e.g. purchasing, orders, invoicing, repair handling, logistics and customer/supplier data management, reporting
• Follow up and driving until closure on the mentioned above
• Daily customer contact handling requests and questions and involving Customer Support Manager for business related and complex matters
• Data entry & update on Motorola internal databases
• Collate all the relevant correspondence and pricing information to compile a finished quotation for submission to the customer
• Prepare data for new contract creation and invoicing
• Administrate variations against existing contracts 
• Support from time to time projects to drive continuous improvement, support data migration, following established processes and creating new ones
• Cover for team members across region during vacation / absence
• Work very closely with other centralized teams across the region (Order Management, Contract Management, Account Receivables, Account Payables, Repair Operations, Finance…)

We offer

• Employee Pension Plan (PPE)
• Competitive salary package
• Strong team-oriented culture
• Flexible working hours
• Contract of employment
• Private medical & dental coverage
• Life insurance
• Comfortable work conditions (high class offices, parking space)
• Trainings and broad development opportunities
• Volleyball field and grill place next to the office
• Lots of sport activities as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.
• Access to wellness facilities and integration events
• Motorola Solutions is supporting CSR activities and encourages employees to participate

Basic Requirements

• Considering the high degree of customer contact and multiple company internal interfaces, communication skills are vital
• Polish and English are a must
• Education required: High School

• At least 3 years work experience within a multinational operating company, holding a support function with proven ability to communicate within a matrix organization putting customers in the first place. Google Suite skills, Oracle Enterprise System basic knowledge. 
• We are looking for a team player and simplifier who is driven, committed, reliable and loves to work in a multinational, multicultural, diverse professional environment.