Kraków, małopolskie
Technology Support - Coordinator
You will be responsible for
- Reviewing, processing and dispatching all support tickets and queries coming into the team via Group Inbox, ServiceNow and telephone.
- Being 1st line support for the tickets you are responsible for.
- Recording and managing all information/data and actions/tasks.
- Building and maintaining strong working relationships within the team and with Internal Technology.
- Providing administrative support.
We offer
- Professional training programme and buddy who will support you during your first weeks with us.
- Opportunity to work on a wide range of international projects with market leaders from various sectors and countries.
- Additional day off, language classes, multisport card, private medical care, life insurance and other benefits.
- Opportunities to be engaged in additional initiatives including Employer Branding, Corporate Social Responsibilities or become an Internal Trainer.
- Work environment supporting a work-life balance idea (family friendly, CSR, remote work option, flexible working hours, etc.)
To be successful in this role, you should have
- Fluency in English.
- Excellent communication skills including via telephone and e-mail.
- A strong attention to detail.
- Abilityto manage and organise your own workload.
- Proactive problem-solving skills.
- Strong IT skills and computer literacy.
- Experience working within SharePoint and Office 365.
Inne oferty pracy