Wrocław, dolnośląskie
Telco Industry Business Consultant (CN)
Accenture as a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. Visit us at www.accenture.com.
Capability Network is a Global Strategy & Consulting advisory practice pulled together multinational and cross cultural professionals based in a prominent locations around the world. Management Consulting professionals design and implement process and change interventions that integrate strategy, technology and people to enable model & process improvements that create value for clients.
In Comms&Media we help clients transform through digital innovation and establish the best experience for their customers. We create new ways to win in today’s digital era through our offerings in lead-to-cash transformation, high tech operating model, digital customer journey, value realization office, RPA and strategic insights.
What will you do?
- Work with leading Telco, Media & Entertainment industry companies, major customers / suppliers / account teams to help develop and execute global strategies and manage complex solutions and transformations
- Work on digitalization of customer operations through call deflection towards virtual assistance and self-service through digital channels
- Design digital sales transformation from retail based to eCommerce and digitally supported shop experiences
- Advise on digital sales transformation from retail based to eCommerce and digitally supported shop experiences. Designing Digital Solutions for front and back-office functions
- You will propose solutions to the client based on gap analysis for the existing platforms against industry benchmarks. Evolved customer engagement by leveraging on omnichannel real-time personalized experiences
- You will manage internal & external stakeholder relationships during the delivery phase and help the team liaison with other groups for successful delivery. Tracking industry trends and understand client needs to continuously evolve the offering roadmap. Support development of Target Operating Model
What are we looking for?
- 6 or more Years of progressive experience in Operator / Vendor or Management Consulting industry
- Experience in strategy and business/technology role conversant with process improvement, cost optimization, customer analytics and experience management etc. Strong telecom industry background experience and knowledge of BSS and OSS processes for B2C and B2B areas
- Certifications like Prince 2 or PMP will be an added advantage. Knowledge on Standards such as BPMN, eTOM, SID, TAM will be an advantage
- Prior experience in the following areas related to Comms & Media clients: Real-time Experience Personalization / Touch Less Testing / AI Powered Customer Care / Digital sales and customer service / Enhanced lead generation and management with AI and data enriched / Omnichannel superior hyper personalized experience
- Possesses excellent communication (written and oral) skills and excellent presentation skills. Strong analytical and problem-solving skills
Working Conditions:
- Due to COVID-19 global situation we are delivering our work remotely. Knowing that our Capability Network model is based on traveling and serving advisory working closely with our Clients, willingness and ability to work at client’s locations mostly across Europe, but also other locations, for short or long term is still required if pandemic situation will change.
- Headquarter: Warsaw or Cracow or Wrocław Office as primary place of work, but now we are working from home due to pandemic situation
Our offer?
- Challenging job in a dynamic, professional, international and multicultural environment
- Opportunity to gain rare on Polish market skills, knowledge and experience gained on international projects
- Access to best know-how, unique knowledge and trainings
- Opportunity to work with global top clients from Fortune 500 on large scale projects
Inne oferty pracy