Kraków, małopolskie

Job Description:

* The position involves part-time or full-time paid internship with a duration of one year dedicated to last year students*

If you are fluent in English and German, eager to learn and you don’t give up while solving problems, you should definitely apply. 

Key responsibilities of the Technical Support Trainee (German & English speaker):

• As a member of our Technical Support team you will be the technical expert providing second line user support to a range of devices, 
• You will receive queries through our first line support and decide on channels to use in order to connect with the customer,
• Your role will be to characterize, replicate and solve technical issues. You will have a physical lab at your disposal consisting of different types of devices that will help you troubleshoot and find solutions to technical challenges,
• Some topics will be outside of your technical competency and you will work with different product and engineering groups to provide a solution to the customer,
• Most of the customer issues are complex and they will require from you excellent analytical skills. You will support different radio communications technologies (e.g. TETRA, LTE) and video solutions. You will use Kepner-Tregoe problem-solving methodology,
• You will work with a variety of verticals, mostly within governmental but also commercial space and your fluency in English and German is a must (for example you  will support German Federal Police, UK Police and Public safety organizations in Norway and Austria to name a few). 

Department description:

The EMEA Technical Support Operations (TSO) supports a global customer base for advanced two-way radio communications systems, mainly based upon an IP backbone. The systems cover the TETRA, MOTOTRBO and LTE standards. This is a rapidly expanding market with high growth expected.

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. 

Also, to reward your hard work you’ll get:  

• Competitive salary package,
• Strong team-oriented culture,
• Flexible working hours,
• Contract of employment,
• Private medical & dental coverage,
• Life insurance,
• Comfortable work conditions (high class offices, parking space),
• Trainings and broad development opportunities,Volleyball field and grill place next to the office,
• Lots of sport activities as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.,
• Access to wellness facilities and integration events,
• Motorola Solutions is supporting CSR activities and encourages employees to participate.

Basic Requirements:

As the Technical Support Trainee you will require:

• Excellent verbal and written communications skills in German,       
• Excellent verbal and written communications skills in English,
• Analytical mindset,
• Last year student of IT, Telecommunications, Linguistics or similar fields.