Client Service Specialist

We seek a Client Service Specialist to provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization. It is a visible position that requires a substantive level of proactive problem solving. Excellent communication skills and follow-through are essential for the position.

Key Responsibilities

• Interact with customers and manage their inquiries via phone, e-mail and CRM support tool. This includes troubleshooting queries, answering business related questions and providing detailed analysis of reported issues.
• Candidate will be required to respond to customer queries by identifying the problem, utilizing product knowledge and or resource tools to research the customer inquiry, follow up, ensure appropriate escalation if applicable and communicate details of the resolution.
• Assist customers with completing transactions on the Infor Nexus platform, while understanding their specific requirements.
• Communicate with partners and various departments within our organization to ensure an integrated approach to client relationship.
• Administer training to clients on various functions within the system.
• Document support procedures and solutions for common issues.
• Assist with training to team members.
• Provide assistance to assigned projects.

What we offer?

• Training and development programs.
• Rewarding career in an international working environment.
• Opportunity to work alongside recognized experts in the field.
• My Benefit System.
• Sodexo.
• Private Medical Care.

Our Values

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.
We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor does not discriminate in employment opportunities or practices on the basis of race, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age or individuals with disabilities. At Infor we value your privacy that’s why we created a policy that you can read here.

The information above is not complete and may change once joining Infor in future but this is a guide of the overall role. Please find further information

Key Requirements/Experience

• Excellent English skills (oral and written)
• At least 2 years Customer Service and/or Operations experience supporting a software application.
• College degree preferred.
• A successful candidate will be detail oriented, analytical, and an effective problem solver
• Excellent oral and written communication; customer relations skills a must.
• Demonstrated ability to follow through on tasks/projects assigned
• Working knowledge of Microsoft Office applications (Excel, Word, PowerPoint)
• Capacity to multitask and work in a deadline/time sensitive environment
• Ability to work both independently and in a team environment which requires listening to group members, sharing knowledge and assuming responsibility to ensure success in any efforts.

What Will Put You Ahead?
Preferred Qualifications:

• Knowledge of supply chain and/or logistics management preferred
• Familiarity with EDI or technical mapping a plus.