Client Services Manager

• General guidance in relation to bank's products and services (e.g. establishment of subsidiaries, merging of companies etc);
• General guidance in relation to bank's products and services (e.g. credit cards service, cash handling and cash widrawals service, CMO/STIR reporting, correspondence with Polish authorities re clients etc);
• Client on-boarding & sales support (e.g. collection of KYC/AML documentation, collecting data for sales meetings, preparations etc.);
• Implement any changes to the Banks product & service offering that requires front line interaction with our clients;
• Ensuring that customers receive service and advice that are compliant with current regulations, principles and group standards;
• General internal coordination (e.g. follow up and coordinate with internal stakeholders on daily client requests);
• Credit support (i.e. data review, simple credit and pricing applications if required).

The offer:

• Possibility to work for a well-known banking brand;
• Interesting and challenging career path;
• Live contact with foreign languages; 
• Competitive pay package
• Private healthcare.

Requirements:

• Previos experience (min. 2 years) in banking customer service (KYC process, opening and closing accounts, complaints, contact with the customer - also difficult);
• Knowledge of loan administration and bank guarantees (preparation of simple loan applications, preparation of loan documentation;
• Fluent English;
• Being able to create the highest standards while working with business clients;
• Focus on quality and flexibility. 

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