Dispute Team Manager - AR department

your tasks

• in this role, you will ensure all Service Level Agreements are adhered to and provide the client with high-quality service and drive continuous improvements
• you will promote teamwork, provide employees with coaching and feedback for a small/medium size team (in the AR department), you will network with other functions
• manage the Dispute and Deduction Process Department
• drive performance improvement by applying best in practice standards and innovative process improvement methodologies
• apply complex analytical models and problem-solving techniques and methodologies to the specific context
• be aware of the business context for the analyzed data, can draw insights, and makes relevant recommendations to deliver valuable outcomes to the client
• manage effective usage of resources in the service delivery
• manage delivery utilizing KPI measures
• being Subject Matter Expert for Disputes and associated processes

what we offer

• possibility of 100% remote work, there will be a need to be in the Kraków office 1 or 2 times a month to meet with the team face to face
• development programs, external courses, education & certificates co-funding
• private medical care, which can be extended by a package of dental services purchased on preferential terms
• private life insurance which can be extended by oncology package purchased on preferential terms
• referral bonuses for recommending your friends to the company
• access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more)
• offices in great locations, car leasing program, carpooling options, and bicycle parking

what we expect

• proven experience as Team Manager
• strong people management skills (at least 2 years of experience)
• previous professional experience in AR/ O2C department in the similar job position (team leader or manager role)
• experience and knowledge about process improvement methodologies (dispute area knowledge)
• fluent English  (min. B2 level)