Transformation Manager (Global Master Data)

What do you need to have?

• Experience as a lead of finance and/or master data management transformation with experience of delivery in GBS organisation, supported by a 3rd party outsourcer
• Expert knowledge of the function of master data in ERP systems (SAP, MDG, nice to have - SAP S/4 HANA)
• Understanding of data flows, finance and procurement processes
• Track record of delivery of significant changes to processes, technology and ways of working
• Experience in identifying master data improvement opportunities, enabling process redesign and applying innovative and creative solutions to solve issues
• Understanding how new technologies can be applied to improve processes, elevate customer experience and drive cost to serve down
• You are energetic and assertive, collaborative, resilient and motivated by challenges 
• Ability to work collaboratively with individuals and teams both cross-functionality and geographically

What do we offer?

• Private healthcare
• Cafeteria package

What will you be responsible for?

Transformation Manager (Global Master Data) will manage delivery of MDM projects across the Company, as well as manage day to day operations delivered by an outsourcing partner.

Delivery management:

• Acting as business partner for MDM globally
• Holding to account the outsourcing partner to ensure MDM processes, business rules, policies, standards and service level agreements
• Managing the outsourcing partner to ensure MDM issues are effectively remedied

Continuous Improvement and Transformation:

• Designing and driving the transformational journey for MDM, including RPA, artificial intelligence and predictive analytics
• Leading various continuous improvement and transformation projects for master data
• Designing solutions, determining project requirements, allocating workloads, ensuring adherence to deadlines and milestones
• Providing MDM subject matter expert guidance and support to the global business
• Defining and delivering change management activities to support both new and changes to existing MDM processes

Outsourcing Partner Management:

• Managing the day to day relationship with outsourcing partner,  providing support where appropriate
• Managing to outcome to fulfil MDM service obligations using performance metrics
• Work with the outsourcing partner and operational teams, review and discuss results
• Directing the outsourcing partner to effectively modify MDM processes and procedures to reflect new requirements

Governance and Performance Management:

• Serving as an escalation point for any master data issues raised by the partner or the business
• Acting as the custodian of data including governance, integrity and quality
• Defining procedures and business rules to develop effective master data governance disciplines
• Ensuring that MDM process and governance documentation is in place and that governance is effective and kept up to date.