IS Operations Manager for IS Corporate Communication team

Your responsibilities

• Is responsible for day-to-day execution of IS Corporate Communication service operation delivery, escalation, and relationship management (AM (Application Maintenance) Scope).
• Plays an active role in ensuring Infrastructure hygiene, availability and performance monitoring including security controls and other auditable requirements kept up to date. Is available to provide technical advisory when required. (AM Scope).
• Is responsible for AM lifecycle, including support, review or approve created documentation, control and report of incidents, request fulfillment, problem management and change management. Reports and reviews SLAs and corresponding service monitoring and controlling metrics including performance of stakeholders and end user satisfaction. (AM Scope).
• Supports major incident and critical situation and is controlling IS Supplier(s) for finding the root cause of incidents (define workarounds, known errors and root cause analysis), following up on fixing root causes by planning problem resolution and change implementation. (AM scope).
• Collaborates with Architect(s) and Application Development team(s) (according to AGILE method). Is envolved as SME in releases, deployments and is a technical advisor on how to integrate changes and new solutions with Operations throughout changes or projects lifecycle according to the IS Corporate Communication and ABB IS standards and protocols (Dev Ops scope).
• Is responsible to keep up to date CMDB and contributes to the IS Operational Framework Service Catalogue. Also supervises and supports enhancements to our scope configuration items (CIs) through MyIS and ServiceNow.
• Cooperation with ABB Web Portals Product Owner(s), advising and supporting business decisions with proper technical knowledge. Cooperation with other ABB teams to make sure that all integrations and touchpoints are being designed and implemented properly. (Communication).
• Seeking constant improvements, enhancements, and optimizations. Being included in other projects and initiatives as Subject Matter Expert.