Specialist with German

Responsibilities:

• Handling customer complaints or questions via emails and phone
• Contacting clients regarding overdue accounts and determine reasons for non-payments; setting new payment dates
• Identifying reasons and solutions of the complaints
• Cooperating closely with other teams
• Helping in resolution of potential issues
• Building and maintaining positive relationship with customers

Offer:

• Using foreign language and new technology solutions daily, cooperating with various global clients
• Possibility to work in Warsaw, Gdańsk or full-time remotely
• Lots of development opportunities within the company - clear development path
• Constant support and dedicated Buddy to help you during onboarding 
• Wide pool of trainings, courses and workshops enabling professional growth
• Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees
• Modern, ecological office in city center
• Remote work until further notice with equipment delivered by the company
• Standard, flexible working hours

Requirements:

• Fluent German (min. B2/C1) and very good English (min. B2)
• Excellent communication and interpersonal skills (written and oral)
• MS Office (Excel) skills would be an asset
• Customer Service experience as a plus