Order Management Specialist with Finnish

Responsibilities:

• Complete understanding of the customer’s requirements, proactive communication, resolution of issues, problem prevention, judgment calls when appropriate solutions are required.
• Manage the tasks related to local order-to-cash processes from order capturing to order monitoring and tracking. Answer order-related questions from internal and external customers in a timely manner.
• Manage invoicing and returns as well as commercial disputes. Work closely with finance and accounting to help resolve any order-related burning issues.
• Manage customer complaints related to Commercial orders and act as escalation point for Commercial team for complex topics related to order capturing and management, returns and customer invoicing.
• Interface both externally with local customers in the market and internally with the commercial country organization, sales managers, accounting and supply chain management.
• Follow local order-to-cash processes and participate in regional/global process improvement initiatives.
• Support with month end and internal control reporting in align with global requirements.
• Act as a back-up for in-country Customer Order Managers for defined countries.

We are looking for:

• Subject matter experience – profound experience in order service or a related field
• At least B2+ level of Finnish and English
• Customer Focus
• Experience in MS Office (Word, Excel, PowerPoint, and Outlook)
• Flexibility
• Forward thinking

Our Client offers:

• Annual bonus
• Private medical care – extended package
• Life insurance
• Lunch Card 100 PLN/month
• Multicafeteria: Sport Card, Cinema tickets etc.
• Employee Assistance Program
• Language classes online