Warszawa, mazowieckie

You will be happy with:

 

• Private
  medical care
• Group life
  insurance
• Multisport
  card
• Subsidized 
  language
  courses
• Foreign
  languages
  online
  platform
• Opera/theatre
  vouchers,
  cinema tickets
• Udemy
  platform
  access
• Art, sport
  and charity
  groups
• Fresh juices
  and fruit
• Casual
  dress code

The opportunity

We are looking for Senior Technical Lead to join our Managed Services practice. Managed Services within EY GDS is primarily responsible for providing the below services to our clients:

• Assessment and Strategy Planning
• Service On-boarding
• Cloud Enablement and DevOps
• Solution/App Management

In this role, you will be responsible for leading a team of 4+ people and be responsible for the corrective and scalable maintenance of the below platforms for the client:

• E-CLAIMS: Platform in charge of the capture and transmission of refund requests in the context of a trip or a rental. These requests are transmitted to the bodies holding the insurance policies and in charge of the actual reimbursement. This platform is composed of a web application to offer white label sites for end customers, but also an application for administering these sites as well as a monitoring application.
• MFI: This is an application that offers travel assistance services in the form of APIs that are offered to partners in order to be integrated into their end customer sites.

Your key responsibilities

• In consultation with the business teams, the mission will be to prepare the technical specifications relating to the evolutions of the platforms, to share them with the various technical teams involved, to plan and follow the implementation and delivery schedule as well as to supervise the developments made on the client Global side.
• Ensure proper functioning of the platforms and provide the business teams with different metrics (usage, performance, cost etc.) as well as be proactive on the areas of improvement.
• In collaboration with the development team, be in charge of ensuring the feedback of monitoring tools and coordinating operating actions.
• Be responsible for the functional and technical recipe phases and will have to modify/implement processes and tools if necessary to guarantee the quality of the deliverables.
• Be in charge of the coordination between the various client subsidiaries implemented in the framework of the projects in scope.
• As Scrum master the role will have to ensure the running and application of scrum practices and methodologies across the projects in scope.
• Organize the various ceremonies and remain in close collaboration with the Product Owner in addition to the development team.
• The applications being in production, this role will also have to ensure the realization of the support intended for the subsidiaries and also for the customers.
• Will also take part in the evolutions of the evolutions (Java) and will work closely with the Client Technical Leader. On this occasion, he will use the AWS platform and will have to increase his skills on the following services: IAM, S3, Lambda, SQS, Kinesis, Cognito, SES, Beanstalk and EC2

Skills and attributes for success

• Experience in managing projects in Agile/Scrum Environment
• Problem solving and troubleshooting with eye for details
• Good communication and presentation skills
• Ability to work in both collaborative and independent work environments
• Languages: English – Fluent (Spoken and Written)
• Stakeholder Expectation Management

To qualify for the role, you must have

• Strong experience in Project Management using Agile/Scrum practices
• Knowledge on ITSM and Service Management frameworks
• Strong technical knowledge of:
  • Java 8, Spring 
  • REST / Jersey
  • MySQL
  • Microservices
  • Jenkins, AWS (preferred) 

Ideally, you’ll also have

• Diploma or Degree in Computer Science, Software Engineering or related discipline with 7 + years of experience in Service Delivery Management
• Certification in
  • Project Management – PRINCE2/PMP/CSM
  • ITIL v3/v4

What we look for

As we are a dynamic team of passionate specialists, and we work in international teams all over the world, we will look for the same business acumen. Facing with customers, we are "out of box thinking" professionals.  Our top performers have a team player  attitude and they cope with challenges on the daily basis. If  it all sounds familiar to you - we are looking forward to seeing you on board.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.