Gdańsk, pomorskie
Customer Service/Order Management Associate with Dutch
What will you do?
- Timely and accurately process orders and review issues related to automatically processed orders>
- Perform analysis and support resolution of issues related to incomplete orders and delivery blocks with internal teams and/ or customers
- Receive and drive timely resolution of order-related customer queries and complaints
- Perform validation and resolution of customer complaints including liaising with appropriate internal functions, customers, warehouse and/or carriers
- Process and ensure that all return requests comply with Return policies including appropriate approval and documentation
What do we expect?
- Fluent English (B2)
- Fluent French (C1)
- Excel and Word skills
- Ability to work analytically within a problem-solving environment
- Excellent communication and interpersonal skills
- Strong organizational, multi-tasking, and time-management skills
- Experience in collections / accounts receivable team will be an asset
What do we expect?
- 1-3 years of experience in Customer Service or other related Order-to-Cash processes
- Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively, an equivalent progressive working experience
- Highly Customer oriented. Good communication and interpersonal skills
- Ability to prioritize, analytical skills, can-do attitude and ability to multi-task
- SAP experience valuable. Advanced MS Office
- Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Dutch
Inne oferty pracy