Dispute Manager - 100% remotely

For our Client, an international and well-known company, we are looking for talents, willing to join new employer on the position of Dispute Manager.
In this role you will ensure all Service Level Agreements are adhered to and provide the client with a high-quality service and drive continuous improvements. You will promote teamwork, provide employees with coaching and feedback for a small/medium size team. You will network with other functions.

• Drive DGEM alignment within the area of expertise
• Drive performance improvement by applying best in practice standards and innovative process improvement methodologies
• Apply complex analytical models and problem solving techniques and methodologies to the specific context
• Be aware of the business context for the analyzed data, can draw insights and makes relevant recommendations to deliver valuable outcomes to the client
• Understand the business, its’s volatilities and the impact on organizational finances and services. Implements and advises on measures to mitigate these.
• Manage effective usage of resources in the service delivery
• Manage delivery utilizing KPI measures

Benefits:

• Stable employment in international, well-known company
• 100% remote work
• Attractive benefits package
• Possibility to grow
• Interesting challenges and projects

Requirements:

• Knowledge of DGEM Tech Technology
• Understand the business, its’s volatilities and the impact on organizational finances and services.
• Proven experience as Team Manager
• Experience and knowledge about process improvement methodologies
• Being Subject Matter Expert for Disputes and associated processes
• Fluent English skills