Fraud Prevention Agent

Requirements:

• Master/Bachelor degree or at least accomplished 3rd year of studies preferably in economics areas
• Any experience in the area of sales audit, refunds or chargebacks will be a plus
• Knowledge of electronic payment methods and their security issues will be an asset
• Very good English skills (min. B2)
• Very good knowledge of MS Office
• Analytical way of thinking
• Detective skills
• Internet researching skills
• Outside the box thinking
• Ability to make independent decisions
• Ability to create own solutions in extraordinary situations, not covered by procedure
• Communication skills
• Autonomous, pro-active and self-driven working style

We offer:

• An international working environment
• Great atmosphere in a positive team
• Trainings and possibility of professional development
• Private medical care for employees and their family members
• Flexible working time and place adjusted to employee’s needs. Possibility of starting your workday between 07:00 and 10:00
• Possibility to fulfil a dream about far journeys with attractive discounts for air tickets

Responsibilities:

• Review online and call center bookings to identify fraudulent transactions done with credit cards or other forms of payment
• Analysis and evaluation of bookings in various systems and sources
• Investigation on given information (e.g. person, transaction, booking, payment)
• Background research on the internet
• Consultation of external and internal partners and applications to verify the booking
• Decision on fraud/non-fraud and initiation of respective actions (i.e. cancellation of personal reservation, ticket refund, contact station, arrangement of cash payments)
• Contacting and involving the stations concerning necessary checks or actions (passenger verification at the airport)
• Proactively supporting the fraud management service by identification of new fraud patterns