Gdańsk, pomorskie

Customer Service/Order Management Senior Associate with German

What will you do?

Maintain a positive, empathetic and professional attitude towards customers>
Acknowledge and resolve customer complaints/inquiries
Keep records of customer interactions, transactions, comments and complaints
Receive and drive timely resolution or closure of standard/routine order-related customer queries, complaints and feedback

Optimization of the Order-to-Bill processes by regularly analyzing efficiency of processes and issues being detected by the Regional Order-to-Bill team
First point of contact in case of escalations
Analyze key metrics and perform root-cause analysis, as needed
Process and ensure that all return requests comply with the Return policies including appropriate approval and documentation
Perform process controls (ICS, ICM, BPC) as described in the desktop procedures

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Using foreign language and new technology solutions daily, cooperating with various global Clients
Constant support and clear development path from your first day at office - dedicated Buddy, who will help you in adjusting to the new workplace
Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
Flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
Full work comfort - private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees

Preferably a university degree or equivalent, especially with main focus on Administration or Supply Chain Management. Alternatively, an equivalent progressive working experience
2-4 years of experience in Customer Service or other similar related Order-to-Cash processes
Strong communication and presentation skills
Highly customer oriented
Problem solving, decision-making and organizational skills

Project and people management skills
Ability to embrace change and be able to work in a changing environment
Ability to lead and coordinate cross-country, virtual teams if needed
Fluent German (min. C1) skills both in the spoken and written form as a must, plus minimum B1/B2 degree of English

Inne oferty pracy