Wrocław, dolnośląskie

IT Support Team Leader

your tasks

  • Daily environment health check and pre-shift communication
  • Incident queue coverage, dispatch and escalation
  • Clearly document support issues and all steps performed in SNOW ticketing tool
  • Support deployment and implementation of new products and solutions
  • Diagnosis and resolution of HW/servers/network/voice technology related issues
  • Liaise with third-level support groups when an additional support, advice or escalation is required
  • Contribute to recovery of IT infrastructure during Major Incidents
  • Manage and perform allocated tasks, projects, initiatives, check progress, report results to peers and management
  • Close cooperation with Global Business Support and IT management on initiatives and maintenance works affecting offices in Poland
  • Support all ITIL processes, in particular Incident and Problem Management processes
  • Service end-to-end ownership
  • Running up-to-date IT hardware inventory register

what we offer

  • Private Medical Service
  • Sports benefit
  • Life insurance
  • Corrective glasses refund
  • Acess to language platform (e-Tutor)
  • External Training Support (requires approval from the company)
  • Flexible working
  • Development opportunities

what we expect

  • Proven in-depth knowledge of IT infrastructure network topology and HW, assembling process of IT HW
  • Ability to troubleshoot hardware, software, and networking issues on laptops, desktops, thin clients
  • Knowledge and understanding of Microsoft Windows operating systems and computer architecture
  • Proven extensive experience of support of end user environment, as well as core IT infrastructure
  • Basic working knowledge of Active Directory and group management
  • Leadership competencies
  • Bachelors degree or equivalent work experience
  • ITIL foundation
  • Fluent written and spoken English
Inne oferty pracy